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Tourist Information and Reception

Since January 1st 2019 Metro has started managing the tourist services. Such services have the purpose to policy the information, reception and assistance activities for the tourist, as programmed and addressed by the Public Administration, as well as selling  tourist bus permits  in the restricted traffic area, concerning essentially tour operators or transportation services. As follows, Metro Srl company activities:

a) The tourist information point, situated in Lucca, Piazzale Verdi, Vecchia Porta San Donato, all year long

b) The checkpoint , situated in Lucca, Viale Carlo del Prete, at the Palatucci parking, seasonally  open from the 1st of April to October 31, or until the last day of Lucca Comics & Games. 

The territorial area of interest is the Municipality of Lucca with connections to the surrounding territories, when an agreement with neighbouring Municipalities has been achieved.

The information and reception service has the purpose of helping visitors in their holiday and make their stay in our territory easy, through an information aimed at their requestes and rich in details about the lucchese territory with  its artistic, historical and cultural richness. 

Without being intrusive, it is important to be able to understand what the tourist is expecting from our city ,to offer them what they need so that they may feel as a citizen and not as a traveler. Tourists  offices are the landing place of many visitors and the” city’s calling card”. The checkpoint receives mainly tour operators and carriers reaching the city in a bus for paying the ticket for entering and parking in the restricted traffic area.  At the checkpoint many tourists buses organized by Italian and international tour-operators arrive with their visitors on board to buy a special bus permit.

The tourist information point in Piazzale Verdi is open to public every day from 9.30 a.m. to 6.30 p.m. from April 1st to October 31; and from 9.30 a.m. to 4.30 p.m. from  November 1st to March 31. The office is closed on December 25 and 26, while on January 1st it opens at 11.30 a.m. 

The checkpoint at the Palatucci Parking is open every day from 9.30 a.m. to 16.30 p.m. between April 1st to October 31 or until last day of Lucca Comics & Games. tourist bus tickets during low season (November 1st to March 31) are available at the tourist information point in Piazzale Verdi, and at any time on


Services for Tour Operators, Local Authorities, Tourist Informations, Events and Festivals

Documentation  is available for tour operators, journalists, other Authorities and Organizations, and the office is willing to follow through, even materially with the assistance of our multilingual staff, into the knowledge of the city and the territory. The diffusion of tourist offer in the territory occurs also through the knowledge of events and festivals broadcasted by the office on the institutional website of the Municipality of Lucca www.turismo.lucca.it and by the forwarding of online informative material to hotels, tourist facilities and Italian and foreign Tour Operators. 

Visit www.turismo.lucca.it website